第一部分：新加坡星级酒店面试常见问题
考官您好，我叫***，我已经准备好了，请开始Dear sir, my name is ***, I’m ready. Please start the interview.
1 请简单做一下自我介绍Please introduce yourself.
我叫张三，来自***，毕业于***，今年22岁，我身高180，体重75公斤，单身。
my name is ***,I come from *** Province. I graduated from *** college/university. I’m 22 years old now,180 centimeters tall,75 kilograms weight. I’m single.
2 请介绍一下你的家庭情况Please say something about your family.
我家三口人，我父亲，母亲，还有我I have only my father and mother in my family. I’m the only child.
3 你了解新加坡吗Do you know anything about Singapore?
是的，我从网络上看到了，知道新加坡治安比较好，环境美。。。。。。
4 你想申请什么职位What kind of position are you looking for?
我计划申请（服务员）职位I am thinking about the (waiter/waitress) position.
5 你知道这个职位的薪水是多少吗？Do you know the salary of this position?
是的，我知道，大约在****新币左右Yes, I know that. It’s about **** dollars.
6 你有工作经验吗Do you have any working experience?
是的，我在上学期间利用业余时间兼职在某某大酒店做过相关的工作，大约是半年
Yes, I took a part time position when I was in college/university. I was doing the *** job, It’s about half a year.
7 酒店的工作非常的辛苦，你能接受吗 Working in HOTEL is really hard, can you accept that?
是的，我作为年轻人，不怕吃苦，我会珍惜酒店给我的这个机会，锻炼自己
Yes, I can. I’m still young, I think its very good to have an opportunity like this. I do hope you can give me this job. I promise I will work hard and satisfy you.
8 你为什么想到酒店工作 Why do you want to work on HOTEL?
首先我喜欢酒店这项职业，希望结交世界各地的朋友，了解不同国家的文化，同时也学习英语，赚钱养家
First, I love this job, I hope to see people from all over the world, to know the cultures and learn English at the same time. Also, the salary is good, I can save some money.
最后谢谢考官
Thanks.
其他面试相关英语提问：
1、How do you do? How are you? 你好吗？
2、Could you introduce yourself? 你可以介绍你自己吗？
3、Can you say something about yourself in English? 你可以用英语说一下你自己吗？
4、Could you tell me your name? 你能告诉我一下你的名字吗？
5、Do you have English Name? 你的英文名字
6、Who gave you the English name? 谁给你起的英文名字？
7、Do you know the meaning of your English name? 你知道你英文名字的意思吗？
8、How to spell your name? 该如何拼你的名字？
9、How old are you? 你多大？When/where were you born? 你在哪里什么时候出生的？
10、What is your age?你的年龄
11、Could you tell me your date of birth?你能告诉我你的出生日期
12、How tall are you? What is your weight/height?你是多高？你的重量/高度是多少？
13、Are you married or single? 你是已婚还是单身
14、Have you got married? 你已经结婚了吗？
15、What’s your nationality?你的国籍是什么？
16、Where do you live?你住在哪里？ Where are you from? 你从哪里来？
17、What’s your address?你的住址是什么 Where is your hometown?你的家乡在哪里
18、Is there any interesting place in SHENYANG? 沈阳有什么有趣的地方吗
Could you introduce some interesting place in ***? 你能介绍一下***有何有趣的地方吗？
19、Can you tell me the most famous local food/snacks in your hometown?
你能告诉我你的家乡最著名的食物/点心吗？
20、What is the climate in *** ? ***现在的气候是什么样的
21、 Which season do you like best?你喜欢哪一个季节
22、How many persons/people in your family?你的家里有多少人
23、Do you have any brothers or sisters? 你有兄弟姐妹吗？
24、What is your brother or sister doing?你的兄弟或者姐妹是做什么的
25、What is your father/mother doing?你父母现在是做什么的？
26、 What’s the occupation of your parents?你父母的职业是什么
27、Who will take care of your parents when you are abroad?当你在国外的时候，谁将照顾你的父母
28、Which school did you graduate from?你毕业于哪一所学校
29、 When/where did you graduate from?你何时毕业？你毕业于哪里？
30、Do you have bachelor degree or diploma?你有学士学位或文凭吗？
31、What’s your major?你的主修科目是什么
32、 What did you learn/study in the school?你在学校学习什么，你在学校研究什么
33、Do you like English?你喜欢英语吗 Why?为什么
34、How many years have you learned English?你学习英语有多少年了
35、Why do you think English is very important?你为什么认为英语很重要
36、 How to improve your English?你该如何改善你的英语
37、Can you speak other foreign languages except English?除了英语你还会说其他的外语吗？ Can you speak Cantonese? 你能说广东话吗？
38、Can you operate computer? 你能操作计算机吗？
39、What programs can you use?你会使用什么系统
40、Which position are you applying for? 你申请的职位是哪一个
41、Which position do you apply?你应聘哪一职位？
42、Have you told your parents that you want to work for hotel?你已经告诉你的父母你想要为酒店工作吗？
43、 What’s their idea?他们主意是什么 Do they agree/disagree with you?他们同意？
44、If your parents do not allow/object you to work on ship (work with hotel), what will you do?如果你的父母不同意你在酒店工作，你将会做什么？
45、What about your health? 你的健康怎么样
46、How is your health?你的健康好吗？
47、What about your eyes sight?你的视力怎么样？
48、Are you wearing contact lenses?你戴的是隐形眼镜吗？
49、Are you short sighted or color blind?你是色盲吗？
50、Are you sweaty palm?你的手会出汗吗
51、Do you like traveling? 你喜欢旅游吗Why?为什么
52、 Have you ever been to abroad/other countries?你曾经到时过国外或其他国家吗？
53、Do you have any work experience?你什么工作经验吗？
54、What’s your working experience background? 你的工作经验是什么背景
55、Can you describe your working experience?你能描述一下你的工作情况吗
56、What’s position you held?你是做什么位置的
57、What’s the duty?职责是什么
58、Could you state your responsibilities?你可以说一下你的工作职责吗？
59、Why do you want to do this job?你为什么想要做这个工作
60、Do you like your present job?你喜欢你现在的工作吗？
61、Why do you want to quit your present job?你为什么想要离开你现在的工作
62、How about your salary?你的薪水怎么样 How much you are paid?支付你多少钱？
63、Did you have any infected diseases before? 你以前得到任何的传染病吗？
64、If the guest complains to you, what do you do?如果客人向你抱怨，你怎么办？
65、Do you think smiling is very important when you are working?你谁为在工作中微笑是非常重要的吗？ Why?为什么？
66、What do you think is the important thing in this job?你认为什么才是工作中最重要的东西
67、What is your advantage and disadvantage in studying English?在学习英文方面你的优点和缺点是什么
68、Is this the first time you take interview?这是你第一次面试吗Why are you so nervous?为什么你如此紧张
If you cannot be recruited by HOTEL this timeWhat will you do?如果你这次没有被酒店入取你将会怎么做
69、How long you have to work in the ship for one contract?你得到合同后，你将工作多久
70、Are you satisfied with the salary we offer? Why?你对我们提供的薪水感到满意吗，为什么
71、Can you work on shift?你能处理工作上的变化吗？Can you work overtime? 超出工作时间你能工作吗
Can you work for a long time standing?你能持续工作很长时间吗
72、Are you confident to take this job?你自信能做这个工作吗
Do you have confidence to work HOTEL? Why?你有信心在酒店工作吗？为什么？
73、What are your hobbies?你的爱好是什么？
What do you do in your spare time?你的业余时间你在做什么？
74、What are you good at?你的特长是什么Do you have any special skills?你还有什么特别的技术吗？
75、What sports do you like?你喜欢什么体育运动
76、Which color do you like? Why?你喜欢哪一种颜色，为什么？
77、What music you like, popular music or classical music? Why?你喜欢什么音乐，流行音乐还是古典音乐，为什么
78、Do you like smoking/drinking? Why?你喜欢抽烟还是喝酒，为什么
79、What time is it?现在是几点 What day is today? 今天星期几
80、What is the weather like today?今天的天气是什么样的
81、Do you have any questions?你还有任何疑问吗？
82、Do you want to know more about us?你想要知道关于我们更多的信息吗
83、Why should HOTEL offer you this position?为什么酒店应该把这个职位给你？
第二部分：reception &housekeeping service 总台及客房服务
1) What kind of room would you like (or prefer)? 您希望要什么样的房间？
2) Do you want a single room or a double room? 你想要单人房还是双人房？
3) Would you like a room with bath or shower?您想要浴缸的还是淋浴的房间？
4) How long do you plan to stay here? 你打算住多久？
5) For how many nights 你要住几个晚上？
6) How many people are there in your party? 你们一起有几个人？
7) I can book you a single room with shower for the 26th.我可以为您在26日订一个带淋浴的单人间。
8) What time will you be arriving? 您将何时到达？
9) Unfortunately, we are fully booked for the 21st 遗憾的是21日的客房全部订满。
10) We won’t be able to guarantee you a room for May 6th .我们不能保证5月6日给您一个房间。
11) For a single room the price would be 35 dollars 单人房的价格是35美元。
12) There is a small charge of 25 cents a day extra. 每天要收25美分附加费。
13) There’s a reduction for children. 儿童可以减价。
14) Could you fill in this form, please? 请填写这份表格。
15) Could you sign your name,please? 请签上您的姓名。
16) Give me your passport, please, We need it for registration.请把护照给我，我们登记时需要。
17) Have you got any identification? 你有身份证吗？
18) May I see your passport, please? 请把护照给我。
19) Would you please complete this registration form? 请您填写这张登记表好吗？
20) What’s your occupation, please? 请问您的职业？
21) What’s your nationality, please? 请问您的国籍？
22) What’s your address in your native country, please? 请问您在本国的住址？
23) Your room number is 246 on the second floor. 您的房间号码是二楼的246室。
24) Number 246 is an air-conditioned room with a private bath.246号是带空调和独用浴室的房间。
25) Here’s your key card. 这是您的匙牌。
26) Here’s your key to Room 246. 这是您246号房间的钥匙。
27) I’ll get the porter to take your luggage up. 我会叫行李员把您的行李搬上去。
28) The porter here will take your luggage and show you the way.这里的行李员会为您提行李，并为您领路。
29) We’ll extend the reservation for you. 我们可以为您延长预订。
30) We’ll make the change for you. 我们可以给您换个房间。
31) You may keep the room till 3 p.m,if you wish.如果您愿意，可以将房间保留到下午三点。
32) How much longer would like to stay? 您想再住多久？
33) If you want to keep your room this afternoon, we’ll have to charge you 50% of the price.
如果您需要再住一个下午，我们要向您收50%房费。
34) I’m afraid you’ll have to vacate your room by 11.恐怕要请您在十一点以前搬出房间了。
35) Are you checking out today, Mr. Smith? 史密斯先生，您今天可以结帐吗？
36) Would you like to vacate your room now? 您今天要退房吗？
37) Your bill totals $665. 您的帐单合计655美元。
38) That makes a total of $665. 总计是655美元。
39) That comes to $665 altogether. 共计655美元。
40) Here is your bill. Would you please check it? 这是您的帐单，请您过目。
41) That charge is for drinks taken from the mini-bar.那笔钱是您从房间冰箱里取用饮料的费用。
42) Your overseas telephone call is included in the bill. 您的国际长途电话费用包括在这个帐单里。
43) The service charge is included in this bill. 这个帐单包括报务费。
44) How would you like to settle your bill (or account)? 您准备怎样付帐？
45) In what form will payment be made? 您准备以何种方式付帐。
46) Are you going to pay in cash or by credit card?您准备用现金还是信用卡付款？
47) We accept the following credit cards,…. 我们接受下列信用卡……
48) I’m sorry, we don’t accept personal cheques. 对不起，我们不收个人支票。
49) All lf the rooms have phones. 所有房间都有电话。
50) If there’s anything you need, just ring reception.如果您需要什么，就打电话给服务台。
51) If there’s anything for the laundry, just leave it in the laundry bag in your room.
如果您有衣物要送洗衣房，只要把它放在您的房里的洗衣袋里就行了。
52) Washing handed in by 9:30 a.m.,will be returned to you before 5:30 p.m. on the same day
早上9：30以前送去洗的衣服，当天下午5：30以前能送回来。
53) If you wish to have breakfast in your room, ask for room service on the phone.
如果您希望在房间里用早餐请通过电话要客房服务。
54) Room service is available from 6 a.m. . 从早晨六点开始提供客房服务。
55) Here is a brochure explaining hotel services.这里有个小册子介绍饭店各项服务
56) If you need anything, just press the call button. 如果您要什么，就按这个唤人按钮。
57) You can make a long distance call from your room.您可以从房间里打长途电话
58) If you want a taxi, you can ask the reception to get one for you.
如果您要出租汽车，您可以请服务台为您叫一辆。
59) The panel at the head of your bed has an automatic waking device.您床头的台子装有自动叫醒器。
60) We have a computer wake-up service. 我们有电脑叫醒服务。
61) If you want to have your room cleaned extra quickly,please hang the Cleaning Sign on the door.
如果您希望您的房间早些整理好，请将这“请打扫”的牌子挂在门上，
62) There is a recreation center on the ground floor. 一楼有一个娱乐中心。
63) You can play billards, table tennis and bridge or go bowling.您可以打台球，乒乓球，桥牌和保龄球。
64) Apart from the recreation center, we also have a health club on the second floor.
除了娱乐中心外，二楼还有健身房。
65) We have a sauna bath with a massage service there, too.在那里还有桑拿浴室并提供按摩服务。
66) We do not charge for the use of the health club. 进健身房不收费。
67) Sports facilities are available free of charge. 运动器械是免费提供的。
68) Our charge for sports facilities is four dollars per hour. 运动器械每小时四元的标准收费
69) Shall I turn the cooling up? 我是不是把冷气开大些？
70) Shall I turn the heating down? 我是不是把暖气关小些。
71) Your bags will be kept at the Bell Captain’s Desk. 您的包将存放在行李部。
72) Could your come down to the Bell Captain’s Desk with your claim tag to pick up your bags? 请您拿着行李牌，来行李部取您的包。
73) We’ll try our best, but I can’t guarantee anything.我们当尽力而为，但我不能保证什么。
74) There must be some misunderstanding. 这里面可能有误会。
75) I’ll soon have something arranged for you. 我尽快为您作些安排。
76) Because of the bad weather, the evening garden won’t be open today.因为天气不好，今天夜花园不开放。
77) It’s necessary for him to pay for the damage. 他必须赔偿损坏。
78) I promise to attend to the matter promptly. 我一定立即处理这件事。
79) I’ll send for an electrician(doctor,…)for you. 我给您请电工（大夫……）
80) Let me call a repairman to do it. 我去叫一个修理工来。
81) Any comments and suggestion are always welcome. 欢迎您提意见和建议。
82) According to the hotel regulations, the damage must be paid for.按照酒店规定，损坏东西应该赔偿。
83) You don’t have to pay for it. 您用不着赔偿。
84) It was broken by accident. 不是您有意打破的。
85) I’m sorry to hear you are not feeling well today. 听说您今天身体不大好。
86) What’s the trouble? 什么地方不舒服。
87) Do you have a temperature? 发烧吗？
88) Maybe you’re tired after the journey. 可能是旅途过度疲劳引起的。
89) Drink plenty of water and have a good rest, then. 那么，请多喝点水，好好休息。
90) How would you like your hair cut, sir? 先生，您喜欢什么发式？
91) Do you want me to trim your beard？ 要不要修一下胡子？
92) Do you want a face massage? 要不要按摩面孔。
93) What style do you want, madam?> 太太，您要什么式样？
94) The phone number of our hotel is 5328888. 我们宾馆的电话号码是556753。
95) Please dial 0 before you dial the number. 拔号码前请先拔0。
| 
